FREQUENTLY ASKED QUESTIONS

We understand that different surfers have different preferences when it comes to choosing their surfboards. That's why we offer a wide range of surfboard models to choose from, including shortboards, longboards, fish boards, and more. Click here for a full list of available models, so you can easily find the perfect surfboard to match your skill level, riding style, and the conditions you'll be surfing in.

Our surfboard rental service is easy and convenient. Simply choose the rental period that works best for you, select your preferred surfboard model and size, and place your order online. We'll deliver your surfboard rental directly to your doorstep!

Choosing the right surfboard size is important for your safety and enjoyment. We recommend selecting a surfboard that is appropriate for your skill level, height, and weight. Check out our surfboard guide for more information.

Yes and no, we offer a surfboard rental subscription service that allows you to adjust your rental based on the swell and wave size. This means you'll always have the perfect board for the conditions. But if you don't have a subscription, we do not accept adjustments. Only if you are dissatisfied with the surfboard.

At the end of your rental period simply send us a message on Whatsapp to arrange a pick-up time for our delivery team to retrieve the surfboard from your location.

If you have any further questions or need any assistance, please don't hesitate to contact us. Our customer service team is always here to help you have the best possible surfing experience with our service. Whatsapp: +62 812-3737-6756

If you damage your surfboard rental, you will be responsible for any repair or replacement costs, as outlined in our rental agreement. However, we promise to be fair with our customers and will never charge extra or add any hidden fees. Please click here for more information.

Taking good care of your rental board can help prevent damage. Always store your board in a cool, dry place, and avoid leaving it in direct sunlight or extreme heat. Rinse your board with fresh water after each use, and never leave it in the water for extended periods of time. Always transport your board safely, using a board bag or rack to protect it during transport.

We ask all of our customers to inspect their rental board. However, if you notice damage after you've received it, please contact us immediately. We will work with you to resolve the issue and determine the appropriate course of action.

We do not recommend attempting to repair a rental board yourself. Our repair team has years of experience and the proper tools and materials to ensure a high-quality repair. Attempting to repair the board yourself could cause further damage and may result in additional repair costs.